Privacy policy

At Milan Luxe we respect the privacy rights of our customers.  We recognize the importance of protecting the information we collect about our customers. This section is about how we collect, store, and use the personal information you provide to us.

At Milan Luxe we collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us such as via social media, ask for information or assistance, give us a testimonial or a feedback, comment on our socials, enter competitions or special promotions, sign up for our special offers or other updates. Therefore, by registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.

The information we collect about you may include:

  • your name
  • email address
  • phone and mobile phone numbers
  • home address
  • shipping and payment card billing address
  • IP address
  • search criteria
  • shopping history
  • shopping preferences
  • the type of browser you use (such as Internet Explorer, Firefox or Safari)
  • the times when you access the site and for how long
  • photographs and other content you share with us when you use our services
  • password details
  • answers to security questions and any other information you may give us.


The General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) defines personal data as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Therefore, personal data covers obvious information such as your name and contact details. It also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.


If you use any of our services, set up, look at or change your account details or contact our Customer Service team, we will record your personal details.

Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing; (ii) credit checking; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification; (v) debt collection; (vi) safety, security, administrative and legal purposes; (vii) marketing information; (viii) marketing exclusively for us (ix)  customer surveys; (x) customer service and to help us in any future dealings with you; (xi) where required by law or in connection with legal proceeding or disputes; and (xii) any other uses set out in the terms and conditions for use of our services.

Testimonials: If you give us feedback, we may use it to publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted online: If you submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile numbers: When you contact our services by mobile, we may keep your mobile phone number.

Social networks: If you follow us or interact with us on any of our social media platforms, such as Instagram or Facebook, information you provide will be subject this privacy policy.

Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services.


At Milan Luxe we keep your personal details strictly confidential. Rest assured they are not passed on to commercial third parties. Also, when you purchase an item either in person or on our website, we may ask you whether you want to receive promotional emails from us. You can opt to unsubscribe from our mailing list at any time.


We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • financial data about orders/purchases will be held for a period of 6 years from the end of the current financial year as is legally required.
  • email address will be kept for a period of 2 years to ease the admin effort to contact you, should this be necessary


We will only store your personal data in the UK. This means that it will be fully protected under GDPR. The security of your personal data is essential to us and we will always strive to protect your data. At Milan Luxe we take a number of important measures, including the following:

    • Encrypted data transfer and storage
    • Secure and restricted access to customer data
  • Secure paper record shredding and digital data removal


We use Google Analytics (GA) on this website. No data stored in the GA data can identify you as an individual.  GA collects device data (operating software, screen resolution, browser type and other basic device information) and uses this to track device interaction on the site. We use this data to establish where we can make improvements with site structure and services. We will never share this data with any parties other than Google. We are involved with Google as it is the data processor and hosts the platform by which we can access the data.


Cookies are small files stored on a user’s computer. They are designed to collect information about your use of our online services. Most websites use cookies. Cookies help Milan Luxe remember who you are and other information about your visits. Once the cookie has been read, the data can be retrieved and used to customize the web page appropriately, in a way that matches your interests.

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file that stores cookies.

You can find further information about cookies at


Milan Luxe may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.  We will make any change available via this page on the website.